FAQ
ONGOING PROMOTIONS
Current promotion: Buy 2 products, get the 3rd free!
=> offer can be combined (buy 6 products, get the 3rd and 6th free, etc.).
Valid on all products in the store, products may be different (a necklace + a ring + a bracelet = one of the three free).
Please note: cannot be combined with other promo codes. If you have one of them, choose the one that benefits you the most.
Does not apply to items that are not jewelry, nor to the "Exception" category.
SHIPPING AND DELIVERY
Processing time (shipping)
Your order will be shipped from our warehouses within 72 hours (0 to 3 business days) following your purchase.
Transit time (delivery)
Our estimated delivery times are as follows:
- Germany: 6 to 10 business days
- Austria: 6 to 10 business days
- Belgium: 6 to 10 business days
- Bulgaria: 6 to 10 business days
- Canada: 8 to 15 business days
- Cyprus: 8 to 14 business days
- Croatia: 6 to 10 business days
- Denmark: 8 to 14 business days
- Spain: 6 to 10 business days
- Balearic Islands: 8 to 12 business days
- Canary Islands: 8 to 14 business days
- Estonia: 6 to 10 business days
- Finland: 6 to 10 business days
- France: 6 to 10 business days
- Greece: 8 to 14 business days
- Hungary: 6 to 10 business days
- Ireland: 6 to 10 business days
- Italy: 6 to 10 business days
- Réunion Island: 10 to 15 business days (Other French overseas territories: 30 business days)
- Latvia: 6 to 10 business days
- Lithuania: 6 to 10 business days
- Luxembourg: 6 to 10 business days
- Malta: 6 to 10 business days
- Moldova: 8 to 14 business days
- Monaco: 6 to 10 business days
- Norway: 8 to 14 business days
- Netherlands: 6 to 10 business days
- Poland: 8 to 14 business days
- Portugal: 6 to 10 business days
- Azores: 8 to 14 business days
- Madeira: 8 to 14 business days
- Czech Republic: 8 to 14 business days
- Romania: 8 to 14 business days
- United Kingdom: 6 to 10 business days
- Slovakia: 6 to 10 business days
- Slovenia: 6 to 10 business days
- Sweden: 6 to 10 business days
- Switzerland: 6 to 10 business days
PAYMENT METHODS
We use the world's most widely used payment processor: Stripe. It allows you to pay via Mastercard, Visa, American Express, JCB, Discover, Diner's Club, Bancontact, iDeal, Multibanco, Google Pay, and Apple Pay.
